Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Welcome to pko77, the Philippines' most trusted online casino and sports betting platform. This Privacy Policy ("Policy") describes how pko77.cam ("pko77," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "Player") who access or use our website, mobile applications, and related services (collectively, the "Services").

By creating an account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any aspect of this Policy, you must immediately discontinue use of our Services and refrain from creating an account.

1. Information We Collect

1.1 Personal Information You Provide

When you register for a pko77 account, we collect personal information necessary to verify your identity, comply with legal and regulatory requirements, and provide you with our Services. The information we collect includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., Philippine passport, driver's license, or SSS/GSIS ID)
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code
• Account Credentials: Username, password, and security questions for account access and recovery
• Financial Information: Bank account details, e-wallet information (GCash, PayMaya), credit/debit card numbers, billing addresses, and transaction history
• Verification Documents: Copies of government-issued identification, proof of address (utility bills, bank statements), and selfie photographs for identity verification
• Communication Records: Correspondence with customer support via email, live chat, or phone, including complaint logs and support ticket details

1.2 Information Collected Automatically

When you access or use pko77 Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information
• Log Data: IP address, access times, pages viewed, links clicked, referring/exit pages, and other navigation patterns
• Location Data: Approximate geographic location based on IP address or GPS data (with your consent) to ensure compliance with jurisdictional restrictions
• Gaming Activity: Games played, bets placed, wagering amounts, winnings and losses, bonus usage, deposit and withdrawal history, and session duration
• Cookies and Tracking Technologies: Session cookies, persistent cookies, analytics cookies, and preference cookies to enhance user experience, remember login sessions, and analyze website performance

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: GCash, PayMaya, banks, and payment gateways provide transaction verification and fraud prevention data
• Identity Verification Services: Third-party verification providers assist in confirming your identity and age to prevent underage gambling and comply with Know Your Customer (KYC) regulations
• Affiliate Partners: Marketing partners and affiliates may share information about how you were referred to pko77
• Social Media Platforms: If you choose to register or log in using social media accounts (Facebook, Google), we may receive basic profile information such as your name, email address, and profile picture

2. How We Use Your Information

pko77 processes your personal information for the following lawful purposes:

2.1 Account Management and Service Provision

• Create, maintain, and manage your pko77 account
• Verify your identity and age to comply with legal requirements and prevent underage gambling (21+ restriction in the Philippines)
• Process deposits, withdrawals, and payment transactions securely
• Provide access to casino games, live dealer tables, sports betting markets, and promotional offers
• Track gaming activity, wagering requirements, and bonus fulfillment

2.2 Legal and Regulatory Compliance

• Comply with Philippine gambling laws, anti-money laundering (AML) regulations, and counter-terrorism financing (CTF) obligations
• Conduct KYC (Know Your Customer) and enhanced due diligence checks to prevent fraud and financial crime
• Report suspicious transactions or activities to relevant authorities as required by law
• Maintain records for audit and regulatory inspection purposes
• Enforce our Terms and Conditions and investigate potential breaches

2.3 Customer Support and Communication

• Respond to your inquiries, complaints, and support requests via email, live chat, or phone
• Send transactional notifications, including deposit confirmations, withdrawal updates, password resets, and account alerts
• Provide important updates regarding changes to our Services, Terms, or Privacy Policy
• Conduct customer satisfaction surveys and gather feedback to improve our Services

2.4 Marketing and Promotional Activities

With your consent, we may use your contact information to send promotional communications, including:

• Exclusive bonus offers, free bet credits, and cashback promotions tailored to Filipino players
• Announcements about new games, tournaments, and special events
• Newsletters featuring gaming tips, industry news, and pko77 updates
• Personalized recommendations based on your gaming preferences and activity

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your account preferences. Please note that opting out of marketing emails does not affect transactional or service-related communications.

2.5 Security, Fraud Prevention, and Risk Management

• Monitor account activity for suspicious behavior, bonus abuse, or fraudulent transactions
• Detect and prevent multi-accounting, collusion, and other prohibited activities
• Implement responsible gaming measures, including deposit limits, self-exclusion tools, and reality checks
• Protect the integrity of our games and betting markets through advanced security systems
• Investigate disputes, chargebacks, and payment discrepancies

2.6 Analytics and Service Improvement

• Analyze user behavior and preferences to enhance website functionality and user experience
• Conduct A/B testing to optimize game offerings, promotions, and platform design
• Generate aggregated, anonymized data for business intelligence and reporting purposes
• Identify technical issues, bugs, and performance bottlenecks to improve platform stability

3. How We Share Your Information

pko77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform and delivering our Services:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Visa, Mastercard, and other payment gateways process your deposits and withdrawals
• Identity Verification Services: Third-party KYC providers verify your identity and age to comply with regulatory requirements
• Game Providers: Licensed software developers and live dealer studios deliver casino games and betting markets
• Cloud Hosting and IT Services: Server hosting companies, database administrators, and IT security firms maintain our infrastructure
• Customer Support Platforms: Live chat software, ticketing systems, and CRM tools facilitate customer service operations
• Marketing and Analytics Providers: Email service providers, analytics platforms (Google Analytics), and affiliate networks support our marketing efforts

All third-party service providers are contractually obligated to handle your data securely, use it only for specified purposes, and comply with applicable data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts when required by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or regulatory request
• Investigate or prevent fraud, money laundering, or other illegal activities
• Protect the rights, property, or safety of pko77, our users, or the public
• Enforce our Terms and Conditions or other legal agreements
• Respond to claims of intellectual property infringement or violations of third-party rights

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to a successor entity as part of the business transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not personally identify you with third parties for research, marketing, analytics, or other business purposes. This data cannot be used to identify individual users.

4. Data Security Measures

pko77 takes data security seriously and employs robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Security Measure	Description
SSL Encryption	All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology
Secure Server Infrastructure	Our servers are hosted in secure data centers with restricted physical access, surveillance, and environmental controls
Firewall Protection	Advanced firewall systems monitor and block unauthorized access attempts and cyber threats
Access Controls	Employee access to personal data is restricted based on role and necessity, with regular access audits
Regular Security Audits	Independent security experts conduct periodic vulnerability assessments and penetration testing
Data Backup and Recovery	Regular backups ensure data integrity and availability in case of system failure or disaster

While we implement industry-standard security measures, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk. If you become aware of any security breach or unauthorized access to your account, please contact us immediately at [email protected].

5. Your Privacy Rights

Under Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our Data Protection Officer via email at [email protected] with your account details and a valid identification document.

5.2 Right to Rectification

If any of your personal information is inaccurate, incomplete, or outdated, you may request corrections by logging into your pko77 account and updating your profile, or by contacting customer support.

5.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may retain certain information to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.

5.4 Right to Restrict Processing

You may request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of your data or object to processing based on legitimate interests.

5.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

5.6 Right to Object

You may object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in our emails.

5.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

5.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC can be found at their official website.

6. Data Retention

pko77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods vary depending on the type of data and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and up to 7 years after account closure to comply with AML and tax regulations
• Transaction Records: Retained for at least 5 years as required by Philippine financial regulations
• Identification Documents: Retained for 7 years following account closure for regulatory compliance
• Marketing Communications: Retained until you opt out or we determine the data is no longer necessary
• Technical and Log Data: Typically retained for 12-24 months for security, fraud prevention, and analytics purposes

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Cookies and Tracking Technologies

pko77 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content and advertising.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality, including login sessions, security, and load balancing
• Performance Cookies: Collect anonymous data about how visitors use our site to improve performance and user experience
• Functional Cookies: Remember your preferences, language settings, and customization choices
• Targeting/Advertising Cookies: Track your browsing behavior to deliver relevant ads and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect website functionality. For more information about cookies and how to control them, visit www.allaboutcookies.org.

8. Third-Party Links and Services

Our website and Services may contain links to third-party websites, payment processors, social media platforms, or external services operated by entities not affiliated with pko77. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party websites you visit. Providing personal information to third-party services is at your own risk, and pko77 is not liable for any data breaches, misuse, or unauthorized access that occurs on external platforms.

9. Children's Privacy

pko77 Services are strictly restricted to individuals aged 21 years or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and utilize parental control software to prevent minors from accessing online gambling websites.

10. International Data Transfers

While pko77 primarily operates in the Philippines and serves Filipino players, your personal information may be transferred to, stored, or processed in jurisdictions outside the Philippines where our third-party service providers, cloud hosting facilities, or data centers are located.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions by the National Privacy Commission, or other legally recognized transfer mechanisms.

11. Changes to This Privacy Policy

pko77 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised Policy on our website, with the "Last Updated" date reflecting the most recent revision.

We will notify you of material changes through email, account dashboard alerts, or prominent website notices. Your continued use of pko77 Services following any modification constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you must discontinue use of our Services and close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how pko77 handles your information, please contact us through the following channels:

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team will respond to your inquiry within 48 hours, and we will make every effort to resolve your issue or fulfill your request in accordance with applicable data protection laws.

By using pko77 Services, you acknowledge that you have read, understood, and agreed to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy. Salamat for trusting pko77 with your privacy and security!